Refund policy and returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If you are unsatisfied with any purchase from the site please contact us via the Contact Us page or the information below for a replacement or refund of the purchase price within 14 days of shipment. Please provide your name, the order number, which items, how many your are returning, and the reason for the return. We will reply to the email on how to send the items back to us.
09:00 - 17.00 hrs Monday - Friday
Right of withdrawal
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To return your product, you should mail your product to:
Biksēres street 2, Rīga, Latvia
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will have been deducted from your refund.
Depending on where you live, time may vary for your exchanged product to reach you.